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Customer Guarantee

Refund & Cancellation Policy

Effective Date: January 1, 2025 • Last Updated: October 30, 2026

7-Day Money-Back Guarantee

We stand by the quality of LeetGuide. If you are not satisfied with your digital access pass for any reason, you may request a 100% full refund within 7 calendar days of purchase.

1. Overview & Scope

This Refund & Cancellation Policy governs digital purchases made on LeetGuide (https://leetcode.kennyj.me), operated by Kenny John Jacob (“we”, “us”, “our”).

Our offerings consist of fixed-term digital access passes (e.g., 30-Day Pro Pass and 90-Day Pro Pass) that unlock full Blind 75 pattern tracks, hosted AI Tutor coaching, and cloud synchronization features.

2. Cancellation Policy (Non-Renewing Passes)

No Auto-Debit or Recurring Subscription Locks:

All passes sold on LeetGuide are strictly one-time, fixed-duration purchases. We do not register recurring standing instructions (e-mandates) on your bank account, credit card, or UPI ID.

Because there are no recurring subscription charges, no cancellation action is required by you to prevent future billing. When your pass term ends, access naturally reverts to the free tier unless you deliberately choose to purchase a new pass.

3. Refund Eligibility & How to Request a Refund

You are eligible for a complete, no-questions-asked refund if you meet the following condition:

  • Your refund request is submitted within 7 calendar days of the original payment transaction timestamp.

Refund Request Steps:

  1. Compose an email from your registered account email to: [email protected]
  2. Include the subject line: Refund Request - [Your Registered Email]
  3. State your Razorpay Payment ID (found in your transaction email receipt, beginning with pay_...).

4. Processing & Settlement Timelines

Upon receiving your email with the valid Razorpay Payment ID:

  • Gateway Initiation: We initiate the refund request via our authorized payment gateway (Razorpay) within 24 to 48 hours.
  • Bank Settlement Window: Once initiated, funds are credited back to your original payment method (e.g., source UPI ID, Debit Card, Credit Card, or Net Banking account) within 5 to 7 Indian banking business days, in accordance with standard National Payments Corporation of India (NPCI) and Reserve Bank of India (RBI) clearing cycles.
  • Confirmation: You will receive an automated confirmation email from Razorpay containing the Refund ID and ARN (Acquirer Reference Number) for easy banking tracking.

5. Questions or Support Inquiries

If your refund is delayed beyond 7 Indian banking business days or if you need assistance, contact us at:

Kenny John Jacob

Email: [email protected]

Support Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

Address: Your Street / Locality / Coworking Space, Whitefield, Bengaluru, Karnataka - 560066, India